Privacy Policy

Last updated: November 2025

CETSAT is committed to data security and the fair and transparent processing of personal data. This Privacy Policy (“Policy”) explains how we collect, store, use and share your information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Please read this Policy carefully. It contains important information about who we are, how and why we collect and process your data, your rights, and how to contact us or the Information Commissioner’s Office (ICO) if you have any concerns.

Who we are

CETSAT
Telstar House
Mead Avenue
Houndstone Industrial Estate
Yeovil, Somerset
BA22 8RT

For the purposes of the UK GDPR, CETSAT is the “controller” of the personal data you provide.

Our Privacy and Compliance Manager is Durgan Cooper, who can be contacted at pac@cetsat.com.

CETSAT owns and operates https://cetsat.com. This Policy, together with our website terms of use and related documents, sets out the basis on which we process personal data.

What data we collect

If you are a customer or potential customer, we may collect the following personal data: company name, address, email, and phone number; position within company structure; full name and business email address; IP address and geographical location; browser type, device type, and operating system; access times and navigation history.

How we collect your information

We collect information in several ways, including when you complete a form on our website, complete a survey, contact us by phone, email, or in writing, report a problem, sign up to receive communications, create an account, speak to us at an event, enter into a contract with us, or engage via related social media channels.

If you visit our website, we may automatically collect technical data such as your IP address, browser type, version, operating system and platform, as well as usage data such as the pages you view, page response times, length of visits and interaction patterns (clicks, scrolling, mouseovers).

Information we receive from other sources

We may receive data about you if you use other CETSAT-operated websites or services, or if your employer or organisation registers you to receive products or services from us.

Information about other people

If you provide information about another individual, for example a supplier or colleague, you must ensure they understand how their information will be used and that they consent to its disclosure.

How we use your personal data

We use personal data for the following purposes.

Contract performance
To provide products and services to you, to communicate with you about contracted work, to provide administrative support such as account setup, security and troubleshooting, and to share relevant industry information, offers or events related to our services.

Legitimate interests
Where processing is necessary for our or a third party’s legitimate interests, such as sending newsletters, surveys, or promotional information related to our services; communicating about issues, complaints, or disputes; improving user experience and website performance; and analysing sales and marketing effectiveness.
You have the right to object to processing based on legitimate interests (see “Your rights”).

Consent
Where you have provided explicit consent, we may send newsletters, surveys, event details or promotional information about CETSAT services, or develop and deliver relevant marketing and advertising.

Legal obligations
We may process your data where required by law, including responding to lawful requests from authorities or preventing crime and fraud.

Who we share your data with

We take steps to ensure your personal data is protected and only shared when necessary. Access is limited to employees and trusted partners with a legitimate business need.

We may share data with legal, professional or technical advisers, service providers such as IT, CRM, hosting or analytics partners, and search engine or analytics providers who help improve our website.

Where we share data outside the UK or EEA, it is protected by standard contractual clauses or equivalent safeguards approved by the UK Information Commissioner’s Office. We will share data with law enforcement or other authorities if required by law.

How long we keep your data

We retain personal data for as long as required to meet contractual, legal, or regulatory obligations. If you have subscribed to marketing communications, you can unsubscribe at any time via the link in our emails or by contacting pac@cetsat.com.

How we protect your data

We take reasonable technical and organisational measures to protect your information from loss, misuse or unauthorised access. Where you use a password or login to access services, please keep these details confidential.

Although we work to protect your data, no internet transmission is entirely secure. Once received, we apply strict internal procedures to safeguard it.

Your rights

Under UK GDPR, you have the following rights: access (request a copy of the data we hold about you), rectification (ask us to correct inaccurate or incomplete data), erasure (request deletion of your personal data in certain circumstances), objection (to processing based on legitimate interests or for direct marketing), restriction (ask us to limit how we process your data), and portability (request a copy of your data in a machine-readable format).

If we cannot fulfil your request due to a legal exception, we will explain this in our response. To exercise any of these rights, please contact pac@cetsat.com.

Contact us

Privacy and Compliance Manager
CETSAT
Telstar House, Mead Avenue
Houndstone Industrial Estate
Yeovil, Somerset, BA22 8RT
Email: pac@cetsat.com

Concerns

If you believe your data protection rights have been breached and we cannot resolve your concern, you can contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/.

Cookies

A cookie is a small file stored on your device that helps improve your browsing experience. We use cookies to analyse website traffic and tailor content to user needs. Cookies help us provide a better website by understanding which pages are useful. A cookie does not give us access to your computer or personal information beyond what you choose to share.

You can choose to accept or decline cookies through your browser settings. Declining cookies may affect certain site features.

Examples of cookies we use:
PHPSESSID – temporary session cookie deleted when you close your browser.
STATCOUNTER (is_unique) – identifies first-time or returning visitors; duration 5 years.
STATCOUNTER (sc_is_visitor_unique) – tracks returning visits; duration 2 years.

Learn more about StatCounter cookies and opt-out options at https://statcounter.com/about/cookies/.

Links to other websites

Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the content or privacy practices of other websites. Please review their privacy policies before providing any information.

Version: 1.0
Originally published: 7 September 2018