IT Account Management and Business Admin Team
Strategic IT account management and business administration support for growing organisations across Somerset and the South West.
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Account management that actually looks after your business
At CETSAT, we are proud of the way we look after our clients, colleagues and suppliers. Our dedicated Account Management and Business Admin Team keeps your technology, renewals and procurement organised so your people can focus on doing their best work.
From managed IT services and cybersecurity to software projects and cloud migrations, we make sure everything is joined up, clearly communicated and aligned with your business goals.
Your success is our success
Our account management team specialise in making your experience with CETSAT exceptional. We act as your trusted advisors and administrative experts, taking away day-to-day headaches so you can focus on running and growing your business.
We invest time in understanding where your organisation is heading and how technology can support that journey. Whether it is improving your IT support, tightening cybersecurity or planning your next software project, we look for ways to maximise the opportunities and highlight any risks before they become issues.
Think of us as an extension of your leadership team, making sure your technology and suppliers are working in step with your strategy.
How our IT account management team supports you
Our dedicated team manage your accounts, warranties and renewals as if they were their own. That means your IT estate, cloud services and software licences stay organised, compliant and aligned with your budget.
We respond quickly when you need advice on equipment and services, schedule proactive calls and meetings, and provide clear road maps for your business technology from today into the future.
It is this combination of strategic guidance, practical admin support and consistent communication that makes us the first-choice tactical business partner for organisations that want reliable, long-term IT support.
We will provide
- Structured, carefully planned hardware replacement and upgrade cycles so there are no surprises
- Technical road mapping that aligns your IT, cybersecurity and software with your business plan
- Project planning for software development, digital transformation, cloud migrations and office moves
- Hardware and software procurement, including quotes, sourcing and vendor management
- Management of software licensing, renewals and subscription spend so you stay compliant and in control of costs
- Liaison with your other technology and telecoms suppliers to keep everyone on the same page
- Anything else required to make sure you get the very most from your IT support and technology investment
Our commitments to you
- To always share relevant information, insight and recommendations, not just react to problems
- To be available when you need us, so you never have to make important technology decisions on your own
- To stay in close communication, keeping you up to date with renewals, projects and ongoing work
- To put your objectives at the heart of every proposal, project and procurement decision
Our team is made up of real problem-solvers and blue-sky thinkers. Some are more technically focused and keep their fingers on the pulse of new products and services. Others specialise in procurement, project management and supplier liaison. Together, they make sure your managed IT services, cybersecurity and software projects run smoothly from start to finish.
Whether you are based in Yeovil, Somerset or further across the South West, you get a dedicated team that understands your business and cares about your long-term success.
More than account management
As part of the CETSAT family, you also benefit from a credit account for your hardware and software procurement, making it easier to keep projects moving without endless approval delays.
We work closely with major vendors to secure you competitive pricing and will manage your software licensing, renewals and subscription management so that you can focus on running your organisation, not chasing paperwork.
Where appropriate, we can introduce finance options so you can access the right technology on an operational expenditure model. That means you can deploy the tools your teams need now, while smoothing out the cost over time. We believe that robust, well managed technology should be accessible to every business, and we have built our services to support exactly that.
Explore our product tiers
Click through the Tier Tabs on the left-hand side to see how our IT account management and business admin team support you at each level as a valued CETSAT customer.
SERVICE NAME
REQUIREMENTS FOR REACHING CRITERIA
AGREEMENT TYPE
Cyber maturity assessment (waived for MSP clients)
Available to anyone - whether you’re a new client or existing one
One off (Void for MSP clients)
Next Gen Anti-Virus
Requires partial or full estate adoption via 3rd party vendor
Per device per month
Business Level Firewall Basic Configuration
Inherited firewall provided and configured by CETSAT using reputable firewall vendors
Initial hardware + annual subscription
User Support
Partial of full estate adoption as MSP
Standard MSP per user per month
Server Patching
On-Premise PMP
Cloud PMP Tier 1
Cloud PMP Tier 2
Continuum install on all or partial server estate
You must have adopted Microsoft 365 either as your main platform or hybrid set up
Standard MSP per server per month
Cloud PMP T1 starting at £250.00, monthly
Cloud PMP T2 starting at £400.00 and depending on the level of checks, monthly
NEW
Backups
Onsite
Offsite
Disaster Recovery
M365
Server is managed by CETSAT
Server is managed by CETSAT
Managed by CETSAT
Mailbox and SharePoint
Tier 1
Tier 2
Tier 3
Per user / account per month
Cyber Essentials
You must pass your Cyber Essentials Level 1
Staff Cyber Training
You must partially or fully adopt Staff Cyber Training principles for all staff members within your organisation
Per user per year
Zero Trust / Application Whitelist
You must adopt a Zero Trust protocol, managed by CETSAT through a reputable vendor
Per device per month
Device Encryption
You must partially or fully adopt device encrytion for all staff members within your organisation
Desktop/Laptop, per month Mobile/Tablet, per month
Email Gateway Protection
You must have at least the Mimecast M2 package or Microsoft 365 Business Premium policies applied
MSP agreement is per user per month Reseller is annual renewal
Advanced Firewall Installation - Hardening
Running diagnostics on the existing Fire wall and ensuring that critical services are ensured. CETSAT to provide a list of key
recommendations as an output
One off investment. Free for all existing MSP clients
Cyber Essentials Plus
You must have passed your Cyber Essentials Level 2
Starting at price and it is an annual renewals
ISO 27001
Working towards or accredited
Cost subject to client circumstances
PCI-DSS
Working towards or accredited
Cost subject to client circumstances
Vulnerability Scanning
You must be subscribed to regular scans. This service is managed by CETSAT but delivered by a reputable and trusted third
party
Minimum of 1 day a year, annual renewal
PEN Testing
You must be subscribed to regular scans. This service is managed by CETSAT but delivered by a reputable and trusted third
party
Minimum of 2 days a year, annual renewal
SOC*
You must be subscribed to monitoring
Monthly recurring
Do you need help from our Account Management team
Call us
0800 195 3838
Our phone lines are open
Monday to Friday, 8am to 6pm
Visit us
CETSAT Ltd
Telstar House
Mead Avenue
Houndstone Business Park
Yeovil
Somerset
BA22 8RT
Start the conversation
Simply complete the form below and a member of our Account Management and Business Admin Team will get back to you as soon as possible.
