Account management
& business admin team
A team like no other!
Account management
Here at CETSAT
We are very proud of the way we look after our clients, colleagues and suppliers alike. It’s what seriously sets us apart in our industry.
Your success is our success
Our account management team specialise in making your experience with us exceptional. We’re your trusted advisor and administrative gurus here to take the pain-points away so you can focus on running your business. When it comes to what we can offer, we’re all about adding value to the prime task in hand. We’re an extension of your team – seeking to understand where your business is going and looking for ways to ‘maximise presented opportunities’, and on some occasions even help to ‘mitigate risks’.
What do we do?
Our dedicated team are on hand to manage your accounts, warranties, and renewals with a level of responsibility as if they were their own, meaning that your technology estate and services really are in the safest of hands, always. We will respond to your needs whether its advice on equipment and services, proactive calls and meetings, or providing an annual road map of your business technology from now into the future. It is our commitment to the delivery of such high-quality account management that makes us the number one choice as a tactical business partner.
We will provide:
- Structured and careful replacement and upgrade planning
- Technical road mapping
- Project planning for software, digital transformation, cloud migrations, hardware replacements and much more
- Hardware and software procurement
- Management of software licensing, renewals and subscription management
- Liaison with your other suppliers
- Anything else to ensure that you get the very most from your IT Support
Our commitments to you:
- To always share relevant information and bring a fresh perspective
- To be available whenever you need us, ensuring that even as a business leader you never have to make vital technology decisions alone
- To remain in close communication with you so that you can be kept up-to-date with all updates and ongoing work
- To always put your objectives at the heart of our solutions
Our team comprises an eclectic bunch of real problem-solvers and blue-sky thinkers. Each member specialises in something slightly different. From the more technical side of account management who keep their fingers on the pulse of new products and services on the market, to procurement specialists, project management and more. There’s nothing we can’t help you out with.
But wait there’s more!
By being part of the CETSAT family, you can also enjoy a credit account for your hardware and software procurement. We work closely with all of the major vendors to secure you the best deal and we will manage your software licensing, renewals and subscription management so that you can focus on managing your business. We are even able to introduce finance options to ensure that you can leverage appropriate technology within an operational expenditure model, delivering the capability you require without having to wait to fund it. It’s our belief that the benefits of exceptional technology should be accessible to all, and we’ve worked hard to develop solutions that ensure just that.
Explore our Product Tiers
Simply click over the Tier Tabs on the left hand side to see what you can unlock as a valued customer of CETSAT.
SERVICE NAME REQUIREMENTS FOR REACHING CRITERIA AGREEMENT TYPE
Cyber maturity assessment (waived for MSP clients)
Available to anyone - whether you’re a new client or existing one
One off (Void for MSP clients)
Next Gen Anti-Virus
Requires partial or full estate adoption via 3rd party vendor
Per device per month
Business Level Firewall Basic Configuration
Inherited firewall provided and configured by CETSAT using reputable firewall vendors
Initial hardware + annual subscription
User Support
Partial of full estate adoption as MSP
Standard MSP per user per month
Server Patching
On-Premise PMP Cloud PMP Tier 1 Cloud PMP Tier 2
Continuum install on all or partial server estate You must have adopted Microsoft 365 either as your main platform or hybrid set up
Standard MSP per server per month Cloud PMP T1 starting at £250.00, monthly Cloud PMP T2 starting at £400.00 and depending on the level of checks, monthly
NEW
Backups
Onsite Offsite Disaster Recovery M365
Server is managed by CETSAT Server is managed by CETSAT Managed by CETSAT Mailbox and SharePoint
Tier 1 Tier 2 Tier 3 Per user / account per month
Cyber Essentials
You must pass your Cyber Essentials Level 1
Staff Cyber Training
You must partially or fully adopt Staff Cyber Training principles for all staff members within your organisation
Per user per year
Zero Trust / Application Whitelist
You must adopt a Zero Trust protocol, managed by CETSAT through a reputable vendor
Per device per month
Device Encryption
You must partially or fully adopt device encrytion for all staff members within your organisation
Desktop/Laptop, per month Mobile/Tablet, per month
Email Gateway Protection
You must have at least the Mimecast M2 package or Microsoft 365 Business Premium policies applied
MSP agreement is per user per month Reseller is annual renewal
Advanced Firewall Installation - Hardening
Running diagnostics on the existing Fire wall and ensuring that critical services are ensured. CETSAT to provide a list of key
recommendations as an output
One off investment. Free for all existing MSP clients
Cyber Essentials Plus
You must have passed your Cyber Essentials Level 2
Starting at price and it is an annual renewals
ISO 27001
Working towards or accredited
Cost subject to client circumstances
PCI-DSS
Working towards or accredited
Cost subject to client circumstances
Vulnerability Scanning
You must be subscribed to regular scans. This service is managed by CETSAT but delivered by a reputable and trusted third
party
Minimum of 1 day a year, annual renewal
PEN Testing
You must be subscribed to regular scans. This service is managed by CETSAT but delivered by a reputable and trusted third
party
Minimum of 2 days a year, annual renewal
SOC*
You must be subscribed to monitoring
Monthly recurring
Case studies
Coming soon
Do you need some help from our Account Management team?
Simply complete the form below and one of our team will get back to you as soon as possible.
Call us
0800 195 3838
Our phone lines are open
Monday to Friday,
8am – 6pm
Visit us
Head office:
CETSAT Ltd
Telstar House
Mead Avenue
Houndstone Business Park
Yeovil
Somerset
BA22 8RT