Senior Engineer (3rd Line)
Job Overview
To provide 3rd Line technical support to external customers, managing and taking ownership of escalations, server and network implementation projects.
Duties and Responsibilities
• Project Management and Technical Lead
• Be an escalation point for more complex service issues from our team of technicians and engineers
• Manage with autonomy and take ownership of workload including; user problems, server and network implementation, escalations, support queries and projects
• To provide technical support by phone, email, remote support or onsite (where required)
• Keep a record of all time and effort on CETSAT’s internal ticketing system
• Create, maintain and upkeep documentation on CETSAT’s knowledgebase
• To maintain a high degree of customer service for all support and project works
• Support users in the use of computer equipment by providing necessary training and advice
Skills / Attributes Required
• A “can do” attitude
• Full UK Driving License
• A desire to solve problems and puzzles that you have not encountered before
• Proven experience of managing and delivering technical projects
• A Microsoft qualification in server technologies or similar to MCSE standard
• Knowledge/Experience of (including but not limited to)
- Scripting (PowerShell)
- Servers (Hardware Build, Software, Active Directory, Group Policy etc)
- Virtualisation (Hyper-V and VMWare)
- Network Configuration (VLANS, FIBRE, Wi-Fi etc.)
- Office 365 (Azure, Mailboxes, Licencing)
• Aptitude to use online research tools and internal documentation to find resolutions to problems
• Willingness to help, support and offer excellent service to customers and colleagues
• Excellent telephone manner and face-to-face communication skills
Skills / Attributes Desirable
• Experience with CISCO, Juniper and SonicWall network devices
• CCNA, JNCIA, SNSA/SNSP or similar
• Experience of working with a Hyper Converged Infrastructure
HOW TO APPLY
If you are interested in applying for this position, please send your CV and covering letter to jobs@cetsat.com
JUNIOR SOFTWARE DEVELOPER
As an aspiring software developer, you will be based in our Yeovil Head Office. You will work in a small team of highly experienced and motivated developers to meet the growing demand for small business applications and process automation.
BASIC RESPONSIBILITIES
- Maintain and support all existing client applications
- Design, develop, test and deploy features for new and existing applications
- Assisting in the collection and documentation of software requirements
- Document and share information and work completed in clear and concise detail so your team can use it to support solutions and resolves that you have put into place
- Keep team and customers informed about status at agreed intervals
- Process and fulfil software support requests within a timely fashion
ATTITUDE
- Keen and enthusiastic individual
- A willingness to learn and develop
- A team player who is willing to muck in and assist with any task
- Smartly dressed, polite, respectful and on time to work
- Willingness to share and transfer knowledge with peers
ESSENTIAL SKILLS
- Excellent understanding of HTML and CSS
- Experience with server side scripting
- Experience working with database driven web applications and supporting technologies
- Basic understanding of systems development lifecycle
- Basic troubleshooting and error handling skills
- Ask pertinent questions to establish potential causes, establish background information to assist in recreating issues
- Communicate with customers and colleagues alike and translate tech into layman’s terms and vice versa
- Write clear and concise summaries
- Excellent customer facing skills
DESIRABLE SKILLS
- Background in working with the Azure Cloud Platform
- Basic knowledge of Bootstrap
- Knowledge of Javascript, ASP.NET and Razor mark-up
- Understanding of MVC framework
- Experience with WordPress
- Familiar with MySQL and MSSQL databases
EXPECTATIONS
- Be excellent
- Continually improve knowledge and troubleshooting ability from peer feedback and demonstrate an ability to learn from mistakes
- Superb communications skills
- A professional and polite telephone manner
- Follow clear direction and procedure
- Adapt and overcome adversity
BENEFITS
- Work with a team of motivated, pro-active specialists in an environment that values lifestyle
- Free fruit, tea, coffee and breakfast cereals
- Fitness sessions at lunch with use of company fitness equipment
- Treats provided by our in-house ‘Culture Committee’ including free lunches, free breakfasts, team building activities, a gift on your birthday and dress down days etc.
- Annual company bonus
HOW TO APPLY
If you are interested in applying for this position, please send your CV and covering letter to jobs@cetsat.com
Working hours: 40 hours per week
Holiday: 22 days per annum (plus bank holidays)
25 days in the 2nd full calendar year of continuous employment
28 days in the 5th full calendar year of continuous employment
We operate an employee benefits scheme (non-contractual) that includes:
• Entitlement to 2 weeks per annum of additional unpaid leave (after 1 year of continuous employment)
• Sabbatical leave of up to 3 months (after 3 years of continuous employment)
• Company Health Scheme and Perks Package (Healthshield – after 2 years of continuous employment)
• NEST Pension Scheme in line with government guidelines
• Cycle to work scheme
• Automatic annual pay review at CPI each January after 12 months continuous employment
• Generous company performance bonus scheme paid bi-annually once you have passed probation
• Free Fruit, Tea, Coffee
• Lunchtime Fitness and Showers Available
Additionally, we often have a Dress-Down Friday on the last Friday of every month and there are Surprises/Treats provided by our in-house “Culture Committee” including but not limited to free lunch, evenings out, excursions etc.
There will be a probationary period of 3 months for this role. Once you have passed probation and your experience deemed suitable you will be offered further Tech Services Team Perks i.e. Out of Hours Support, London Engineer & Maintenance from Home, which all come with their own financial recompense.
HOW TO APPLY
If you are interested in applying for this position, please send your CV and covering letter to jobs@cetsat.com
Thank you for your interest.
At present, we manage our own recruitment internally through our in-house HR team and recruitment specialists.
If you would like to be considered for appointment in the future when our recruitment processes are reviewed, please email your terms and conditions to jobs@cetsat.com. Please do not call the help desk.