SENIOR ENGINEER
We are currently looking to fill a Senior Engineer vacancy. Based in our City of London Office, you will work with a highly experienced and motivated team of IT specialists servicing clients throughout London, the South-West and further afield.
BASIC RESPONSIBILITIES
- Take over incidents which cannot be solved immediately with the means of 1st/2nd Line Support
- Provide a subject matter expert point of escalation to lower teams
- Undertake an immediate effort in restoring (or assisting your team to restore) a failed IT Service as quickly as possible
- Fulfil complex service requests including the ability to manage and take ownership of advanced technical projects
- Document and share information and work completed in clear and concise detail so your team can use it to support solutions and resolves that you have put into place
- Keep team and customers informed about status at agreed intervals
- Process and fulfil service requests within a timely fashion
ATTITUDE
- Keen and enthusiastic individual
- A willingness to learn and develop
- A team player who is willing to muck in and assist with any task
- Smartly dressed, polite, respectful and on time to work
- Willingness to travel and stay away as reasonably required
- Willingness to share and transfer knowledge with peers
ABILITY
- Advanced technical troubleshooting skills
- Ask pertinent questions to establish potential causes, establish background information to assist in recreating issues
- Communicate with customers and colleagues alike and translate tech into layman’s terms and vice versa
- Write clear and concise summaries
- Excellent customer facing skills
- An advanced troubleshooting process using a variety of methodologies
- Make the ‘right decisions’ for the objectives of the support department
- Make technical recommendations to clients and colleagues
- Develop an understanding of business impacts and associated risks of actions
KNOWLEDGE & SKILLS
- Strong third line support background ideally in an MSP environment
- A proven knowledge of the following technologies:
- Active Directory, Group Policy and Microsoft Windows Networks
- Powershell and Scripting
- TCP/DNS/DHCP
- Sonicwall and Advanced Firewall Configuration
- Remote Desktop Services including Connection Brokers and Remote Desktop Gateway (over SSL)
- Network / Server hardware and warranties
- Good knowledge of using HyperV, VMWare and other forms of Virtualisation
- Internet connectivity
- Backup Software and Methods
QUALIFICATIONS
- A Microsoft MCSE qualification in server technologies or similar.
- Desirable to have qualification in networking/security technologies, Citrix/VMWare/Hyper-V, ITIL
EXPECTATIONS
- Be excellent
- Continually improve IT knowledge and troubleshooting ability from peer feedback and demonstrate an ability to learn from mistakes
- Superb communications skills
- A professional and polite telephone manner
- Follow clear direction and procedure
- Adapt and overcome adversity
- Willing to offer world class service and go above and beyond
BENEFITS
- Work with a team of motivated, pro-active specialists in an environment that values lifestyle
- Free fruit, tea, coffee and breakfast cereals
- Fitness sessions at lunch with use of company fitness equipment
- Treats provided by our in-house ‘Culture Committee’ including free lunches, free breakfasts, team building activities, a gift on your birthday and dress down days etc.
- Annual company bonus
- Pay perks for out of hours support, maintenance from home and overnight travel recompense
HOW TO APPLY
If you are interested in applying for this position, please send your CV and covering letter to jobs@cetsat.com
JUNIOR SOFTWARE DEVELOPER
As an aspiring software developer, you will be based in our Yeovil Head Office. You will work in a small team of highly experienced and motivated developers to meet the growing demand for small business applications and process automation.
BASIC RESPONSIBILITIES
- Maintain and support all existing client applications
- Design, develop, test and deploy features for new and existing applications
- Assisting in the collection and documentation of software requirements
- Document and share information and work completed in clear and concise detail so your team can use it to support solutions and resolves that you have put into place
- Keep team and customers informed about status at agreed intervals
- Process and fulfil software support requests within a timely fashion
ATTITUDE
- Keen and enthusiastic individual
- A willingness to learn and develop
- A team player who is willing to muck in and assist with any task
- Smartly dressed, polite, respectful and on time to work
- Willingness to share and transfer knowledge with peers
ESSENTIAL SKILLS
- Excellent understanding of HTML and CSS
- Experience with server side scripting
- Experience working with database driven web applications and supporting technologies
- Basic understanding of systems development lifecycle
- Basic troubleshooting and error handling skills
- Ask pertinent questions to establish potential causes, establish background information to assist in recreating issues
- Communicate with customers and colleagues alike and translate tech into layman’s terms and vice versa
- Write clear and concise summaries
- Excellent customer facing skills
DESIRABLE SKILLS
- Background in working with the Azure Cloud Platform
- Basic knowledge of Bootstrap
- Knowledge of Javascript, ASP.NET and Razor mark-up
- Understanding of MVC framework
- Experience with WordPress
- Familiar with MySQL and MSSQL databases
EXPECTATIONS
- Be excellent
- Continually improve knowledge and troubleshooting ability from peer feedback and demonstrate an ability to learn from mistakes
- Superb communications skills
- A professional and polite telephone manner
- Follow clear direction and procedure
- Adapt and overcome adversity
BENEFITS
- Work with a team of motivated, pro-active specialists in an environment that values lifestyle
- Free fruit, tea, coffee and breakfast cereals
- Fitness sessions at lunch with use of company fitness equipment
- Treats provided by our in-house ‘Culture Committee’ including free lunches, free breakfasts, team building activities, a gift on your birthday and dress down days etc.
- Annual company bonus
HOW TO APPLY
If you are interested in applying for this position, please send your CV and covering letter to jobs@cetsat.com
ACCOUNT MANAGEMENT ADMINISTRATOR
CETSAT is a fast-paced MSP with some very prestigious and proactive clients. Based in our Yeovil Head Office you will work with a highly experienced and motivated team of Account Managers servicing clients throughout the South-West, London and further afield.
ACCOUNT MANAGEMENT
- Confirm that we are providing the correct service for the customer’s requirements
- Ensuring customer technical documentation including technical diagrams are up to date
- Assist with preparation for client visits
- Provide assistance with client technical roadmaps and proposals
- Reporting sales opportunities to Head of Account Management
PRIVACY AND COMPLIANCE
As a member of the Account Management Team you will be expected to provide resource to fulfil the privacy and compliance responsibilities for us and our customers.
RENEWALS
Ensure all renewals are current and up-to-date, ensure all data from missed renewals is captured and input correctly
Renewal Process –
- Check connectwise page for expiry date.
- Get quotation from appropriate supplier and advise relevant Account Manager.
- Create & send quotation to client for approval.
- On client approval process to Sales Order.
- Send PO to supplier.
- Create Service Ticket.
- Apply relevant information to service ticket if required (Close Service ticket if ‘no implementation is required/Close Account Management Ticket).
- Update renewal date in configuration.
- Invoice client for Renewal.
PROJECT COORDINATOR
Assist team in the sales & project delivery process.
- Assist in supplying pricing/quotations for review.
- Obtain best pricing to maximise CETSAT margins.
- Ensure & manage logistics of equipment.
- Make sure hardware is in the right place at the right time.
- Ensure the Project Team is aware of any challenges throughout the process.
PROCUREMENT
Purchasing hardware & software
- Assist in approaching multiple suppliers for best pricing & best lead times.
- Source alternative products to review if original is not available or suitable.
- Contact suppliers to arrange/schedule delivery of products.
- Ensuring there are no discrepancies with orders.
- Following up with suppliers for updates on delayed orders and passing information onto Project Team.
- Updating service tickets with relevant information to assist other teams.
- Obtain best pricing for resale products and deliver products in required timescales. Liaise between supplier, client and tech lead to deliver products in required time.
- Help to ensure that sales kits are kept up to date.
PRODUCT SOURCING
Sourcing new products if their clients request something we do not normally supply.
- Look for suitable suppliers of said products.
- Liaise with said supplier to get the best possible resale pricing.
- Gather relevant product information and pricing to update sales kits.
QUOTATIONS
Create and supply quotations where required.
- Liaise with relevant parties for all information required for the quotations.
- Gather pricing from suppliers if information not already supplied.
- Build quotations and send for approval if required/send direct to client.
INVOICING
Invoicing Sales Orders once product ordered or project is completed.
ADMINISTRATION
Assist team in administration duties where required.
SALES
Dealing with smaller/single product enquiries from Clients.
- Liaise with clients to gather further information regarding their enquiry if required.
- Supply quotation for sign off.
- Liaison with all relevant parties internally and externally.
STOCK MANAGEMENT
Assist in Management & Control of stock in CETSAT’s offices.
- Ensuring we have sufficient stock of products as required.
- Control of stock through regular checks.
- Keep stock room tidy & organised.
SHIPPING/LOGISTICS
Organise collections & deliveries if required, following up and ensure these collections/deliveries have taken place. Liaise with shipping agent to rectify any challenges and update relevant team members.
ANY REASONABLE AD-HOC TASKS
You may be asked to undertake reasonable tasks outside the description of this role
BENEFITS
- Work with a team of motivated, pro-active specialists in an environment that values lifestyle
- Free fruit, tea, coffee and breakfast cereals
- Fitness sessions at lunch with use of company fitness equipment
- Treats provided by our in-house ‘Culture Committee’ including free lunches, free breakfasts, team building activities, a gift on your birthday and dress down days etc.
- Annual company bonus
- Pay perks for out of hours support, maintenance from home and overnight travel recompense
HOW TO APPLY
If you are interested in applying for this position, please send your CV and covering letter to jobs@cetsat.com
Thank you for your interest.
At present, we manage our own recruitment internally through our in-house HR team and recruitment specialists.
If you would like to be considered for appointment in the future when our recruitment processes are reviewed, please email your terms and conditions to jobs@cetsat.com. Please do not call the help desk.