Adopting managed services within your company is intended to be an efficient way to stay up-to-date with technology, have access to broad skills and address issues related to cost, quality of service and risk. Simply put, we deliver exceptional service more efficiently.
We have dedicated teams broken down at each level of service to proactively monitor your core IT infrastructure to fix problems before they affect the productivity of your business. We then have engineers who will respond to any issues at either an individual user or company wide emergency level who understand the impact to your operation and will start working on it immediately so that downtime is minimised.
Our dedicated engineers will provide continuous updates of your IT issues and will provide onsite resource where there are problems which cannot be resolved remotely. We will provide you with access to our online portal so you can see the status of activity and understand what has been undertaken on your behalf.